Help & Guidance

When the moment comes, we help you take the first step.

We know this is a difficult time. Here we answer the most common questions. If you need to speak with someone now, we are available 24 hours a day.

Frequently asked questions

What do I do in the first hours after a passing?: Contact us right away by phone or WhatsApp. We guide you step by step and coordinate pickup and paperwork.
Do you handle transfers to the United States?: Yes. We coordinate repatriation between Mexico and the United States with all the required documentation, and explain every stage in Spanish or English.
What is a memorial with a QR code?: It is an online memorial page to honor your loved one. Its QR code is printed on the obituary so family and friends can share photos and messages from anywhere.
Are you available at any hour?: Yes, we are available 24 hours a day, 365 days a year.